Customer Service

We do have much of our Disney merchandise in our retail store, Sidney Brooks, so if you're in the Midlothian (Richmond) VA area, stop by -we'd love to meet you! (and talk some Disney!:)) Our store is open from 10-5 Monday-Saturday.

Mad for the Mouse is primarily an internet based company, so for quickest response, please email us with questions ~ and expect a prompt reply! If you prefer to call, please leave a message with the best time to call back.

Our hours are from Monday-Friday 10-4pm, EST. Please leave a message; we will get back to you within one business day.

SHIPPING

RETURNS

GIFT WRAPPING

PRIVACY POLICY

HOW TO SHOP:

Simply click on “add to cart” to put an item in your cart – this does not commit you to buying the item. After placing an item in your basket, you may either proceed to check out or continue shopping. You may remove anything in your basket at anytime by clicking on “Remove” which is found next to the item in your basket. You may see your basket at anytime by clicking on “Show Cart.” If you have any trouble ordering, please email us & let us know – we’ll be glad to help you place an order.

INTERNATIONAL ORDERS:

We sincerely regret that we are unable to process and ship orders to other countries at this time. Thank you for understanding and for shopping at Mad for the Mouse.

SALES TAX:

Virginia residents add 5% sales tax.

BILLING:

After receiving your order we verify that the item is still available; there is a small chance that an item you ordered was ordered at the same time by another customer. We will send you a confirmation when we ship and bill your order.

COUPON/DISCOUNT POLICY

If you have a coupon code, please enter it in the coupon code box on the order form. The best way to keep up with available coupons/discounts is to subscribe to our newsletter ~ you'll always be first to know! Only one coupon or discount can be applied to each order ~ if more than one discount applies, we will automatically apply the larger discount.

PRICING ERRORS

Although we strive for 100% accuracy, occasionally a typo or pricing error may occur. We are not responsible for pricing, typographical, or other errors and we reserve the right to cancel any orders resulting from such errors.

BUSINESS/MARKETING CALLS

For TRUE consideration, initial email contact with your proposal is always our preference. If we are interested, we will telephone at our convenience. Our customers are our TOP priority!

NEW PRODUCT SUBMISSIONS: Mad for the Mouse part of a growing group of online specialty retailers of fine decor, gifts and holiday merchandise. We love Christmas decor, limited edition collectibles and holiday ornaments and Disney merchandise. We welcome your submissions of innovative, unique, high quality products. If you would like to submit a new product for consideration please send the following to our corporate headquarters address:

1. Information about the product.

2. Cost price of product.

3. Company principal or representative contact name, address, phone, fax.

4. Product sample or photo. Samples submitted cannot be returned unless arrangements are made prior to submitting actual sample. Due to the number of products submitted, Mad for the Mouse.com cannot pay for samples.

5. Ship to:
Mad for the Mouse
ATTN: BUYER
1811 Huguenot Rd. Suite 101
Midlothian, VA 23113